PayPal Form: getting an authentication error after submission.

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    woolymomof9
    Asked on April 09, 2018 at 04:38 PM

    Hello,

     I am trying to create a sign up form for an event with a donation payment.  When my registers try to pay they get an error page that pops up.  I cannot see a place to adjust so this does not occur.

    Thanks.


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    BDAVID
    Answered on April 09, 2018 at 05:28 PM

    I just did a submission test in your form, and it went through successfully. It took me to the PayPal page. You may find that submission test in your Incomplete Payments dashboard: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Let us know if the issue persists.