Not receiving e-mails?

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    Ed Mendez
    Asked on November 01, 2012 at 11:46 AM

     

    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

     

    Also, a good suggestion would be to set the sender address to noreply@jotform.com  on your form notifications.

     



    Leave a comment on our forum if you need further assistance!

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    AngelMessenger
    Answered on December 06, 2012 at 04:12 PM

    It seems odd that 3 different email servers would all suddenly be blocking jotmail forms, especially when only a few responses were being sent per month.  I will pass on this information about ip addresses.  However, even after making the sender address noreply@jotform.com, the only email acct I seem to be able to receive notification emails to is my gmail address, which is inconvenient. 

    *UPDATE* Actually, now I'm not receiving notices to gmail either...

    Is it possible that there might be something going on with JotForm because it looks like several people are having this same problem all of a sudden? 

    By forwarding the submissions, what I mean is that when I click on a submission, I can choose to print, get PDF, reply or forward.  I tried forwarding a few of the forms but was cut off after sending only two.

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    NeilVicente
    Answered on December 06, 2012 at 05:00 PM

    @AngelMessenger

    Actually, no, we don't have such an issue right now. I have just submitted a test form and I was able to receive it on my personal Gmail account.

    What is the name of the specific form which you are having problems with?

    By forwarding the submissions, what I mean is that when I click on a submission, I can choose to print, get PDF, reply or forward.  I tried forwarding a few of the forms but was cut off after sending only two.

    I believe there is a limit as to how many emails can be forwarded (to prevent spam abuse). I am not too sure what the actual number is.

    Try forwarding submissions from your own email account instead.