Sub accounts unable to create forms?

  • Profile Image
    Apex_Hostmaster
    Asked on April 09, 2018 at 06:20 PM

    So I have set up a sub-account so that another employee can create forms on behalf of the organization and they are being told they cannot create more than 5 forms?  Is this by design or am I missing the meaning of a sub account?  I have their permissions set to share all forms and have full access.

  • Profile Image
    Victoria_K
    Answered on April 09, 2018 at 07:06 PM

    Please note that sub-user accounts cannot create forms on their own account unless they already had an existing account that has other forms created prior to being added. 

    If a Sub-User wants to create forms, then they must first click on the Assigned Folder of the Main Account (Parent) so that it is activated. Then, he'd be able to create a form inside that Folder.

    You can check the full guide via the following link:

    How-to-Share-Forms-with-a-Sub-Account-User

    If the issue persists, please let us know.