Sub accounts unable to create forms?

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    Asked on April 09, 2018 at 06:20 PM

    So I have set up a sub-account so that another employee can create forms on behalf of the organization and they are being told they cannot create more than 5 forms?  Is this by design or am I missing the meaning of a sub account?  I have their permissions set to share all forms and have full access.

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    Answered on April 09, 2018 at 07:06 PM

    Please note that sub-user accounts cannot create forms on their own account unless they already had an existing account that has other forms created prior to being added. 

    If a Sub-User wants to create forms, then they must first click on the Assigned Folder of the Main Account (Parent) so that it is activated. Then, he'd be able to create a form inside that Folder.

    You can check the full guide via the following link:


    If the issue persists, please let us know.