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barbespeteAsked on April 9, 2018 at 6:29 PM
Two email addresses are identified for notifications of reservations. One consistently gets the email confirmation. The other has had 4 of 18 reservations that are not acknowledged and have to be researched on JotForm. Notice of payments through PayPal are not being affected. What's up with that? I can't take a picture of what doesn't appear.
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Victoria_KReplied on April 9, 2018 at 7:26 PM
We do apologize for any inconvenience. I have checked your last edited form and can see that notifications do have a status of SENT at our end for both emails.
I have also checked if those emails are in our Bounce list and can confirm that they are not there. I can suggest to check if those notifications are in a spam folder.
Here is a guide, which would be of help to prevent such issues:
How-to-Prevent-Emails-from-Landing-in-Gmail-s-Spam-Folder
I hope this helps. But, if the issue persists, please let us know.
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barbespeteReplied on April 9, 2018 at 9:43 PMMy Spam Folder is empty...no record of the four JotForm notifications.
Bizarre. I'll watch to see if it continues to happen. Maybe your checking
knocked a kink loose.
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Nik_CReplied on April 10, 2018 at 2:17 AM
Please check as well if the emails are not blocked by your email provider by any chance.
Let us know if the issue persists.
Thank you!