Email notifications are not received sometimes

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    barbespete
    Asked on April 09, 2018 at 06:29 PM

    Two email addresses are identified for notifications of reservations. One consistently gets the email confirmation.  The other has had 4 of 18 reservations that are not acknowledged and have to be researched on JotForm. Notice of payments through PayPal are not being affected. What's up with that?  I can't take a picture of what doesn't appear.

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    Victoria_K
    Answered on April 09, 2018 at 07:26 PM

    We do apologize for any inconvenience. I have checked your last edited form and can see that notifications do have a status of SENT at our end for both emails. 

    1523316145screenshotv38tq.png

    I have also checked if those emails are in our Bounce list and can confirm that they are not there. I can suggest to check if those notifications are in a spam folder. 

    Here is a guide, which would be of help to prevent such issues:

    How-to-Prevent-Emails-from-Landing-in-Gmail-s-Spam-Folder

    I hope this helps. But, if the issue persists, please let us know.

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    barbespete
    Answered on April 09, 2018 at 09:43 PM
    My Spam Folder is empty...no record of the four JotForm notifications.
    Bizarre. I'll watch to see if it continues to happen. Maybe your checking
    knocked a kink loose.
    ...
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    Nik_C
    Answered on April 10, 2018 at 02:17 AM

    Please check as well if the emails are not blocked by your email provider by any chance.

    Let us know if the issue persists.

    Thank you!