Wix site: mobile form jumps around while entering data in fields

  • Profile Image
    WorldFuturity
    Asked on April 09, 2018 at 09:03 PM

    Hi there,

    The desktop version of my form works well, but when entering data on a mobile phone, the field jumps around where you can't see what you're entering.  You have to scroll back to see it.  I'm not sure how to fix that.


  • Profile Image
    tina
    Answered on April 10, 2018 at 02:13 AM

    I have tested your form using an Android phone and I wasn't able to reproduce the issue. Could you please provide us the details about the mobile phone (OS type and version, the browser you have used) that the issue encountered?

    You can see my test result below:

    1523340778WhatsApp-Video-2018-04-10-at-0

  • Profile Image
    WorldFuturity
    Answered on April 10, 2018 at 01:43 PM
    Hi there,
    I have complaints on iPhone users, for sure 6S and I have an iPhone X iOS 11.3, and it does it on mine as well. I have provided a screen recording.
    Laurie McDonald
    (780) 623-8734
    Sent from my iPhone
    ...
  • Profile Image
    Nik_C
    Answered on April 10, 2018 at 02:22 PM

    I tested your form on iPhone 7 but I wasn't able to replicate this issue, I was able to fill the form properly and I didn't notice any jumping.

    I tested on Safari and on Chrome.

    My iPhone is on 11.2.6 though.

    Then I tested on iPhone 7+, which is on 11.3, but I wasn't able to replicate the issue there either.

    Is the form embedded by any chance?


  • Profile Image
    WorldFuturity
    Answered on April 10, 2018 at 03:43 PM
    Yes, it is embedded. I tried the Wix code and the iFrame embed and it’s still happening.
    Laurie McDonald
    (780) 623-8734
    Sent from my iPhone
    ...
  • Profile Image
    Victoria_K
    Answered on April 10, 2018 at 04:06 PM

    As far as I understand, you have tried the embedding method which is described at the following guide: Adding-a-Form-to-Your-Wix-Site

    Can you please provide a link to your site, so we could also test it?

    Thank you.

  • Profile Image
    WorldFuturity
    Answered on April 11, 2018 at 11:43 AM
    www.worldfuturity.com
    Laurie McDonald
    Cell: (780) 623-8734

    office@worldfuturity.com
    www.worldfuturity.com
    ...
  • Profile Image
    WorldFuturity
    Answered on April 11, 2018 at 11:43 AM
    Also, I just tried the embedding method you just sent me, and it is
    still doing the same thing on my iPhone.
    Laurie McDonald
    Cell: (780) 623-8734
    office@worldfuturity.com
    www.worldfuturity.com
    ...
  • Profile Image
    Victoria_K
    Answered on April 11, 2018 at 12:04 PM

    I have tested the page you shared on my iPnone and I can't see any issues with the form. But, I suppose if to start filling out the form when the page is not fully loaded, some skips can be noticed. Unfortunately, this is not something we can fix for you. All I can recommend is to make your site a bit lighter, so it could load faster via mobile devices. For example, you can resize the images used. 

    As far as I know, there is also an option to adjust the mobile view for your site at Wix:

    1523462464Screenshot_1.png

    You could hide elements, which are not necessary for mobile view. 

    Hope this helps. But, if you need further assistance, just let us know.