Why can't I edit my existing forms?

  • Profile Image
    EtudesBallet
    Asked on April 09, 2018 at 09:32 PM

    I have several forms created, and I used to be able to edit them as much as I wanted. I tried to open one tonight to edit it, and I cannot. I can't even view it. I tried both on a tablet and on a laptop computer. What is going on?

  • Profile Image
    BJoanna
    Answered on April 10, 2018 at 02:09 AM

    Are you unable to select the forms in My Forms folder? I was not able to replicate the issue you reported on your account. I am able to select the forms and edit them. 

    1523340341forms.gif

    Please try to edit your forms again. You can try to use incognito mode. If you can select the forms there, clear your browser cache. You can also try to use some other browser. 

    If the issue still persists on your end, provide us a screenshot with a console report. 

    How to get a console report from most common browsers?