Trouble submitting through my form

  • Profile Image
    AlexisMeads
    Asked on April 10, 2018 at 12:33 AM

    Hello,

    I have one form which I have people fill out on my website here: http://alexismeads.com/application/

    I've had a number of people recently tell me that they are having trouble filling out the form and can't submit it.

    Do you know what may be going on?

  • Profile Image
    Scott
    Answered on April 10, 2018 at 04:46 AM

    Hey Alexis,

    I've checked your Form Analytics and was able to see that nearly the half of your visitors came from mobile devices.

    When I try to open your form in the mobile view, I was having trouble to read some of the questions as shown in below.

    1523349565Screen Shot 2018-04-10 at 11.3

    I suspect the reason for the complaints might be this.

    I might suggest you change your form layout to the JotForm Cards which is much efficient on the mobile devices. You can change your form layout via form settings:

    152334986747904_2.png

    Other than that, you can try and shorten your rating labels and the options but it is up to you.


    If I misunderstood your problem, can you please reach out to your users that are having trouble and ask them for more details like on what browser did they had this problem and which platform they were on?


  • Profile Image
    AlexisMeads
    Answered on April 10, 2018 at 11:43 AM
    Hi,
    Thanks for your quick response!
    I followed your screenshot and have the settings set to that All Questions
    in One Page. How do I switch it to a jot form card instead?
    Thanks!
    Alexis
    ...
  • Profile Image
    Scott
    Answered on April 10, 2018 at 11:54 AM

    Hey Alexis,

    If you choose the `Single question per page`, the layout will be changed to the JotForm Cards.

    1523375572Screen Shot 2018-04-10 at 18.5

    Let us know again if it works for you or not, 

    Cheers! 

  • Profile Image
    AlexisMeads
    Answered on April 10, 2018 at 01:43 PM
    I see! This is great. Thank you!
    ...