V1 SHUTDOWN ON 2018-03-31

  • tenacre
    Asked on April 10, 2018 at 8:43 AM

    I am getting this error on the reCAPTCHA on my site


    1523363716Capture Screenshot 10

    Jotform Thread 1440197 Screenshot
    Page URL: https://www.jotform.com/build/71856541305153#preview
  • Victoria_K
    Replied on April 10, 2018 at 9:32 AM

    Upon checking the form you shared, I was not able to replicate the error. It is working properly at my end.

    1523366924screencast3 Screenshot 10

    However, we had a problem with captcha recently, because v1 was decommissioned by Google. But, as far as I know, the issue was already resolved. So, I have cleared your form caches to make sure that the error is not cache related. 

    You can also clear your browser cache as well: Clear-Your-Browser's-Cache

    Can you please check your form again and let us know if the issue persists?

  • tenacre
    Replied on April 10, 2018 at 11:23 AM

    i changed it to what you see now but i will change it back

  • BJoanna
    Replied on April 10, 2018 at 12:08 PM

    Please change it back (Turn ON reCaptcha) and check if the issue is resolved on your embedded form. Considering that my colleague cleared your form cache the issue should be resolved. 

    If the issue is not resolved, provide us your webpage URL. 

  • tenacre
    Replied on April 11, 2018 at 9:29 AM

    Okay will try

  • tenacre
    Replied on April 11, 2018 at 9:30 AM

    Thank you. its working