What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade Account??

    Asked by rallred21 on November 01, 2012 at 01:53 PM


    I would like to downgrade my account.  When I click the downgrade button it takes me to Plimus website asking for a login and password.  I have no idea what either of these are.


    Please advise how to downgrade the account without having to jump through hoops.


    Thank you!

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    JotForm Support

    Answered by EduardoMendez on November 01, 2012 at 02:01 PM

    Hi there!

    As per your request we have cancelled your subscription and you are now scheduled to be downgraded on the 25th of Nov.

    Feel free to upgrade at any time and if you need assistance with anything we are more then glad to help you!

    Simply leave us your request and we will get back to you as soon as possible.

    Let us know if you need further assistance!