Unable to edit my forms

  • Kathryn1950
    Asked on April 10, 2018 at 9:36 AM

    Hi have five forms but it wont let me edit them ///why ??

  • John_Benson
    Replied on April 10, 2018 at 10:15 AM

    I checked your account and I was not able to replicate the issue. I tried editing one of your forms and it is working properly. Here's a screencast of my test:

    1523369573bigl2a Screenshot 10

    Try using a different internet browser to test it further and if the issue still persists, please contact us again. 


  • Kathryn1950
    Replied on April 10, 2018 at 11:43 AM
    I have been using Jot forms for years and never had an issue …wondered whether it was because I got to 5 forms then deleted one
    Tried again and no joy
    ...
  • John_Benson
    Replied on April 10, 2018 at 12:28 PM

    Sorry for the inconvenience.

    Are you referring to the Form Limit for the Free account?

    If yes, for the Free account, you can only create up to 5 forms. To increase it, please upgrade your account.

    1523377328formas 1 Screenshot 10

    Also, keep in mind that you can archive or delete the forms that you're not going to use.

    I hope this information helps. Let us know if you need further assistance.

  • Kathryn1950
    Replied on April 10, 2018 at 1:43 PM
    Sorted it thanks had to reboot my internet
    ...