Unable to edit my forms

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    Kathryn1950
    Asked on April 10, 2018 at 09:36 AM

    Hi have five forms but it wont let me edit them ///why ??

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    John_Benson
    Answered on April 10, 2018 at 10:15 AM

    I checked your account and I was not able to replicate the issue. I tried editing one of your forms and it is working properly. Here's a screencast of my test:

    1523369573bigl2a.gif

    Try using a different internet browser to test it further and if the issue still persists, please contact us again. 


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    Kathryn1950
    Answered on April 10, 2018 at 11:43 AM
    I have been using Jot forms for years and never had an issue …wondered whether it was because I got to 5 forms then deleted one
    Tried again and no joy
    ...
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    John_Benson
    Answered on April 10, 2018 at 12:28 PM

    Sorry for the inconvenience.

    Are you referring to the Form Limit for the Free account?

    If yes, for the Free account, you can only create up to 5 forms. To increase it, please upgrade your account.

    1523377328formas_1.png

    Also, keep in mind that you can archive or delete the forms that you're not going to use.

    I hope this information helps. Let us know if you need further assistance.

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    Kathryn1950
    Answered on April 10, 2018 at 01:43 PM
    Sorted it thanks had to reboot my internet
    ...