What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform Error

    Asked by gositemobile on November 01, 2012 at 03:35 PM

    Hello,

    We embeded your form yesterday on our site to collect payment information from clients. We had our first client go to use it today and they go this error:

     

    "content was blocked because of an invalid security ticket"

     

     

    I am wondering what this error is, we actually potentially lost the client because they got freaked out about it. 

    Let me know what we can do to prevent this error or any errors in the future, we would like to use your form but it must be functional. 

     

    my email is alex@gositemobile.com

    Page URL:
    http://gositemobile.com/start/

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    JotForm Support

    Answered by NeilVicente on November 01, 2012 at 03:47 PM

    We need to know what exactly this error is. Can you please ask the specifics from this user so we can try to reproduce the problem, and hopefully come up with a solution?

    For example, what is the browser your client was using when the error message appeared?