Jotform Error

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    gositemobile
    Asked on November 01, 2012 at 03:35 PM

    Hello,

    We embeded your form yesterday on our site to collect payment information from clients. We had our first client go to use it today and they go this error:

     

    "content was blocked because of an invalid security ticket"

     

     

    I am wondering what this error is, we actually potentially lost the client because they got freaked out about it. 

    Let me know what we can do to prevent this error or any errors in the future, we would like to use your form but it must be functional. 

     

    my email is alex@gositemobile.com

  • Profile Image
    NeilVicente
    Answered on November 01, 2012 at 03:47 PM

    We need to know what exactly this error is. Can you please ask the specifics from this user so we can try to reproduce the problem, and hopefully come up with a solution?

    For example, what is the browser your client was using when the error message appeared?