I created an account and logged in one time. Since then when i type in user name and password nothing happens. why?

  • Greg Little
    Asked on April 10, 2018 at 12:32 PM

    I created an account and logged in one time. Since then when i type in user name and password nothing happens. why?

  • David JotForm Support Manager
    Replied on April 10, 2018 at 1:18 PM

    Try resetting the password, simply click on the "Forgot password?" link when you attempt to log in to your account username: "usawwoodart"

    1523380503forgotpassword Screenshot 10

    Enter your username, and click on the "Send Reset Instructions" button:

    1523380564username Screenshot 21

    The reset instruction will be sent to your email address "sales@fineartboxes.com".

    Note: if you don't see the email instructions in your inbox, please search in your spam folder, and mark it as NOT SPAM if you find it there.