Cards form: Conditional logic for skip to page is not working properly when Section header is present

  • campderoyal
    Asked on April 10, 2018 at 12:52 PM

    I've tried so many things, as you'll be able to see by going into the backend of my form that I linked below, to have the logic flow correctly. Right now, when the user selects "sadly I can't make it" when asked if they're attending the wedding, they're supposed to skip right to the end, where it starts "sorry you can't make it!" -- but it goes STRAIGHT to the "book your stay at camp!" section which is supposed to be entirely skipped. 

     

    I've tried skipping to the section they're supposed to get to, unrequiring sections, hiding that entire selection, etc. -- to no avail. What am I doing wrong? Please let me know and head into the back end of my account to take a peek!

     

    Thanks! (Once this is set, I'm going to upgrade!)

  • Nik_C
    Replied on April 10, 2018 at 1:58 PM

    I checked your form and I was able to replicate this issue.

    Please allow me some time to check this issue further and I will get back to you as soon as possible.

    Thank you!

  • campderoyal
    Replied on April 10, 2018 at 2:43 PM
    Thank you so much for checking, Nik_C!
    ...
  • Nik_C
    Replied on April 10, 2018 at 3:15 PM

    The issue is with that Section header:

    1523387388Screen Shot 2018 04 10 at 9 Screenshot 10

    It doesn't allow skipping when it is present in the form (if the field is after that header which it is in your case).

    I will forward this to our backend team for further checking.

    We will inform you further via this thread.

    Thank you!

  • campderoyal
    Replied on April 10, 2018 at 4:43 PM
    You mean the section header that reads "Book Your Stay at Camp" ? Or
    something else?
    Thank you!
    ...
  • Kevin Support Team Lead
    Replied on April 10, 2018 at 6:15 PM

    Yes, my colleague is referring to that section header: 

    Cards form: Conditional logic for skip to page is not working properly when Section header is present Image 1 Screenshot 20

    In the meantime you may try replacing those elements with Text elements and format them as headers. 

    1523398513screenshot 01 Screenshot 31

    We will keep you updated via this thread. 

    Thanks. 

  • campderoyal
    Replied on April 13, 2018 at 5:43 PM
    Any other news? Wouldn't changing all of these headers into text elements
    (erasing the header and adding in text) undo ALL of the conditional skip
    logic I already have in place?
    ...
  • liyam
    Replied on April 13, 2018 at 9:52 PM

    Hello, campderoyal. Unfortunately, we have no information as of yet coming from the development team. We shall keep you posted once we have updates.

    Thanks.

  • campderoyal
    Replied on April 16, 2018 at 11:43 AM
    I changed everything around with my logic, so it's fine as is with the
    workaround -- thanks for fixing, though!
    ...