Form not submitting , prompts payment

  • Profile Image
    ANWOUhuru
    Asked on April 10, 2018 at 01:11 PM

    Hello,

    I use jotform for membership applications. If an applicant responds "no" to a question on page 5 of my form, they get to bypass the payment gateway on page 6, and go directly to page 7 to  submit the form without paying. 

    This has worked in the past, but not any more.   The form returns an error, which asks the applicant to submit payment information. 

    I think this because an amount is auto selected on page 6 which is triggering the request for payment details. 

    If this is the problem, how can I deselect the amount? If that is not the reason, please help.

     

    Page 5 Conditional Question:

    1523380427jotform pg 5.PNG

     

    Page 7: without payment

    1523380439jotform pg 7.PNG

    Page 6 Payment gateway (auto selected)

     1523380497jotform pg 6.PNG

     

    Even if the removed payment as a "required" response, applicants still get an error

    1523380342jotform error.PNG

     

  • Profile Image
    Kevin_G
    Answered on April 10, 2018 at 01:48 PM

    Yes, the error may be happening since the payment field ended up with a total amount, but since you were conditionally skipping that page the user was not entering information, note that if the payment field amount is greater than $0 then it will request the payment info. 

    I can see you have already removed the selected product: 

    1523382374screenshot_01.png

    I would also recommend you to make the field as not required by default: 

    1523382444screenshot_01.png

    You may instead conditionally require the field based on the same selections you're currently using for the skip to page conditions, this guide will help you conditionally requiring a field: https://www.jotform.com/help/371-How-to-Enable-Disable-Fields-Using-Conditional-Logic 

    I hope this helps. 

  • Profile Image
    ANWOUhuru
    Answered on April 10, 2018 at 02:29 PM

    This was helpful.  I used conditional formatting to disable the payment page if the applicant answered "no".