- Cassandra GalbierAsked on April 10, 2018 at 03:01 PM
My forms disappeared and now it says I can not LOGIN (Suspended). Can you please help me as I have two forms being linked for clients and they can't access them. Thanks.Page URL:
- JotForm SupportMike_GAnswered on April 10, 2018 at 03:49 PM
We would like to apologize for any inconvenience. Upon checking your account I found that it is in suspension status. The form that triggered the suspension is the form entitled, "AdventureQuest Registration Form" — https://www.jotform.us/form/80228015479154
JotForm implemented scripts to easily determine forms that are being used for phishing. If a form is flagged, the account that owns it will be automatically suspended.
The form I have mentioned above has this field.
Which falls under collection of sensitive personal information.
Here's an excerpt from our terms:
I have deleted the Passport Number field on your form so that I can reactivate your account.
You should be able to access your account and forms again.
If you really need to collect such information, we encourage that you add a sort of agreement and/or a signature field in your form.
If you have other questions or concerns, please do not hesitate to let us know.
- Cassandra GalbierAnswered on April 10, 2018 at 04:43 PMGreat thanks so much