Forms disappeared and I cannot login to my account

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    Cassandra Galbier 
    Asked on April 10, 2018 at 03:01 PM

    My forms disappeared and now it says I can not LOGIN (Suspended). Can you please help me as I have two forms being linked for clients and they can't access them. Thanks.

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    Mike_G
    Answered on April 10, 2018 at 03:49 PM

    We would like to apologize for any inconvenience. Upon checking your account I found that it is in suspension status. The form that triggered the suspension is the form entitled, "AdventureQuest Registration Form" — https://www.jotform.us/form/80228015479154

    JotForm implemented scripts to easily determine forms that are being used for phishing. If a form is flagged, the account that owns it will be automatically suspended.

    The form I have mentioned above has this field.

    1523389027t15_36_55.png

    Which falls under collection of sensitive personal information.

    Here's an excerpt from our terms:

    I have deleted the Passport Number field on your form so that I can reactivate your account.

    You should be able to access your account and forms again.

    If you really need to collect such information, we encourage that you add a sort of agreement and/or a signature field in your form.

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form

    https://www.jotform.com/help/154-Creating-a-Scrollable-Terms-and-Conditions

    If you have other questions or concerns, please do not hesitate to let us know.

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    Cassandra Galbier 
    Answered on April 10, 2018 at 04:43 PM
    Great thanks so much
    ...