- flatfeelandlordAsked on April 10, 2018 at 03:36 PM
I have added the DocuSign widget to our form and authenticated our account. However, whenever I try to actually use the form and the DocuSign widget it doesn't work. I enter my name and email and click "sign with DocuSign", it will appear as if it is going to load into another screen, only to come back with a red message "Something's Wrong, Please Click here to try again." I click and it just repeats the error over and over again. Is there something else I have to do within DocuSign first to make this work properly? How do I get the error to stop?Page URL:
- JotForm SupportJim_RAnswered on April 10, 2018 at 04:45 PM
I can reproduce this even on simple form with just the DocuSign Widget added.
I escalated this to our Developers and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.