Download submissions in a excel file error

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    aecarretera
    Asked on April 11, 2018 at 03:37 AM

    When i download a list of submissions in excel format the file shows: The file es damaged.

    Attachment snapshot error

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    Scott
    Answered on April 11, 2018 at 06:31 AM

    Hey there,

    I couldn't reproduce this issue on my side and I need more information about it:

    1- What is the file size of the downloaded excel file?

    2- On what form and submissions are this issues happening? Or if it is on all of your forms?

    3- Can you try and see if you are able to import this file into a Google Spreadsheet?

    We will be waiting for your response to help you better,

    Cheers!