Form Emails: Emails sometimes are not sent

Hello!

We have a problem with our form. We just noticed, that sometimes no email is sent to the receiver.

All forms are visible in the inbox of the jotform backend.

test-email was sent properly.

But some forms are not in the inbox of the receiver, also not in the junk.

What can I do?

Best regards

Roland Schönhart

Hello,

I checked your email alerts history but I could not find any issue with it. The history shows that all emails were sent properly. With this, please check your spam folder if all the emails would have landed there instead. 

If you are using an email client application such as Eudora or MS Outlook, and the emails are not found in your spam/junk mail folder, please visit your webmail instead (go to your mail server's web page and login to your email account). Next, check your spam folder there. Chances are, the emails landed on the spam folder there which prevented your email client app to download/sync your emails to your email client.

You may also review your email activity history in order to understand/view the status of your forms' email alert deliveries. You can refer to this guide for more information: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

If you have other questions, please let us know.

 Hello!

Thank you for your response!

I checked the spam folder in Outlook and online in our office365 account. in neither one there was the missing form.

The status in the history is "sent", but neither we nor the autorespnder recieved the mail.

It is really very strange, i tripple-checked our smtp data and everything is fine. Every test email is sent.

But out of the regulary forms 3 of the last 5 i checked could not be found in our inbox.

That is very discomforting.

Thanks for the details. Can you tell us which of the submissions that you have the emails missing?

Will look forward to your response.

 for example these ones:

Email sent to bestellung@tresor-online.at #80244029652352

Email sent to info@drmair.at #80244029652352

As you mentioned, according to our logs, the emails should be sent successfully. 

You can follow the steps in this guide Why Am I Not Receiving Email Notifications

I checked the e-mails you provided above, they are not in our bounce or unsubscribe list.

I guess you need to contact your email service provider and ask them to accept emails coming from Jotform regardless of the IP Address being used.

Also, you may want to change/update your SMTP settings since the problem could be related to it.

Give it a try. Let us know if the problem still persists.