What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-mail notification won't work.

    Asked by Therminon on November 02, 2012 at 04:13 AM

    Hello,

    I experience problems using the e-mail notification function from Jotform.

    I tried to send a testmail already for a few times but noting happens.

    Also when I fill in the form and push the send button I don't receive anything.

     

    Am I doing something wrong?

    Thanks!

    Dennis Dirks.

    Screenshot
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    JotForm Support

    Answered by idarktech on November 02, 2012 at 04:37 AM

    Hi Dennis,

    Your email is in the bounce list due to the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.'

    I have now removed it so it should be working fine by now. To avoid this from happening again, please add noreply@jotform.com and the following JotMail IP's to your white list.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    Just let us know if the problem reoccurs so we can help you further. Thanks!