- MullerECAsked on April 11, 2018 at 08:49 AM
Sometimes when trying to submit a form, one of my users gets an error. "Hmmm... can't reach this page." Can you tell us why this happens? Thanks!
- JotForm SupportBDAVIDAnswered on April 11, 2018 at 09:46 AM
In which of your forms it the issue happening? Can we try submitting the form to reproduce the issue?
- MullerECAnswered on April 12, 2018 at 09:43 AMIt’s Form # 61873652325156 and it happens sometimes not every time.
- JotForm SupportBrody_SAnswered on April 12, 2018 at 10:45 AM
Given the nature of the error you have provided us, this is most likely a client-side issue.
If the problem is only with one user ("one of my users gets an error"), then I would recommend switching from Edge to Chrome or Firefox to see if the issue persists.