- GobstoppertvAsked on April 11, 2018 at 11:08 AM
Need to upgrade to the next membership. Card then gets declined and I get prompted to enter new card details. I do so, but when I try to press continue, the window just loads indefinitely. Tried this multiple times on different computers and browsers.
- JotForm SupportdavidAnswered on April 11, 2018 at 11:27 AM
It seems our system is blocking a duplicate subscription. If you would like, we can cancel and refund the storage subscription. Once that is cancelled, you should be able to upgrade to the subscription of your choosing.
- GobstoppertvAnswered on April 11, 2018 at 12:49 PM
Yes please. Thank you.
- JotForm SupportdavidAnswered on April 11, 2018 at 12:52 PM
I cancelled the subscription and refunded your payment. You should see the refund posted to your card within the next 7-10 business days. You should now be able to upgrade to your desired subscription.