Unable to access my account - Suspended

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    Marcus 
    Asked on April 11, 2018 at 02:30 PM

    Hello my account is suspended and my forms are disabled. Any ideas?

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    John_Benson
    Answered on April 11, 2018 at 02:45 PM

    Your account got suspended because of the "Power of Attorney Request" form is collecting sensitive information (SSN) which violates our terms of use.

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    We need to delete the guilty field so we can activate your account. If that is okay with you, please let us know.

    We'll wait for your reply. Thank you.


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    myjmfs
    Answered on April 11, 2018 at 03:43 PM
    Yes, please.
    Thank you so much. I’m an accountant and didn’t realize this was an issue.
    Marcus
    ...
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    Welvin
    Answered on April 11, 2018 at 04:10 PM

    Your account is active now. You should be able to do the changes. Thank you for your kind understanding on this matter.