Unable to access my account - Suspended

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    Asked on April 11, 2018 at 02:30 PM

    Hello my account is suspended and my forms are disabled. Any ideas?

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    Answered on April 11, 2018 at 02:45 PM

    Your account got suspended because of the "Power of Attorney Request" form is collecting sensitive information (SSN) which violates our terms of use.


    We need to delete the guilty field so we can activate your account. If that is okay with you, please let us know.

    We'll wait for your reply. Thank you.

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    Answered on April 11, 2018 at 03:43 PM
    Yes, please.
    Thank you so much. I’m an accountant and didn’t realize this was an issue.
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    Answered on April 11, 2018 at 04:10 PM

    Your account is active now. You should be able to do the changes. Thank you for your kind understanding on this matter.