A lot of submissions missing

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    Asked on April 11, 2018 at 03:26 PM

    Hello we recently upgraded our jot form account. After doing so many of our submissions  are missing. Could I get some clarification on what may have happened?


    Thank you.


    Jon Henson

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    Answered on April 11, 2018 at 03:55 PM

    Thank you for contacting us.

    We have restored your submission. The stored submissions were limited to 500 when the account was downgraded. Now after the upgrade, you can store unlimited submissions.

    If you need any further assistance, please let us know.