Jotform field not working for Firefox

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    lafamilyhousing
    Asked on April 11, 2018 at 06:36 PM

    The "other" field of our Jotform is not working in Firefox. I am able to type and delete values within the "other" box in both Chrome and Explorer, but in Firefox I cannot type any value when the donation frequency is “Once.” I can type values for monthly, quarterly, and annually but cannot erase those values.

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    Mike
    Answered on April 11, 2018 at 07:57 PM

    The issue might be somehow related to the pointer-events: none; style on your page. The input seems to be fine in Firefox when the pointer-events: none; style is disabled.

    Thank you.

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    lafamilyhousing
    Answered on April 12, 2018 at 12:49 PM

    Awesome, thanks, Mike! I'm actually pretty new to Jotform though, so could you walk me through how to disable that?

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    Mike
    Answered on April 12, 2018 at 01:46 PM

    I am afraid that this is not something that is coming from JotForm. The form appears to be embedded with a source code method and heavily modified.

    Here is your form without the modifications:

    https://form.jotform.com/72695224437159

    You may need to check this with your website developer.