Jotform field not working for Firefox

  • lafamilyhousing
    Asked on April 11, 2018 at 6:36 PM

    The "other" field of our Jotform is not working in Firefox. I am able to type and delete values within the "other" box in both Chrome and Explorer, but in Firefox I cannot type any value when the donation frequency is “Once.” I can type values for monthly, quarterly, and annually but cannot erase those values.

    Page URL: https://lafh.org/donate/
  • Mike
    Replied on April 11, 2018 at 7:57 PM

    The issue might be somehow related to the pointer-events: none; style on your page. The input seems to be fine in Firefox when the pointer-events: none; style is disabled.

    Jotform field not working for Firefox Image 1 Screenshot 20

    Thank you.

  • lafamilyhousing
    Replied on April 12, 2018 at 12:49 PM

    Awesome, thanks, Mike! I'm actually pretty new to Jotform though, so could you walk me through how to disable that?

  • Mike
    Replied on April 12, 2018 at 1:46 PM

    I am afraid that this is not something that is coming from JotForm. The form appears to be embedded with a source code method and heavily modified.

    Here is your form without the modifications:

    https://form.jotform.com/72695224437159

    You may need to check this with your website developer.