Inbox: Why I'm not able to view submitted audio files?

  • Profile Image
    linkseoulhr
    Asked on April 11, 2018 at 10:35 PM

    Hey :)


    Just wanted to ask a quick question.


    I've been trying to check submitted entries and when I try to listen to the submitted audio files, the screen looks like the attached file.


    Is there some kind of app or program I have to install beforehand?


    Thanks :)



  • Profile Image
    Nik_C
    Answered on April 12, 2018 at 02:15 AM

    I'm not sure where did you check your submission when you saw that, but you should be able to view your submissions normally, by following: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Your audio files are viewable there:

    1523513663Screen Shot 2018-04-12 at 8.11

    If you're still experiencing this problem please let us know.

    Thank you!

  • Profile Image
    gizem
    Answered on April 12, 2018 at 06:35 AM

    If you replied to this thread, it seems your answer did not reach us. Could you send your answer via this thread if you have any further problems?

    Also; if you have any other questions or problems, feel free to contact us anytime. Thank you for your understanding.