How can I stop an email notification from sending when editing a submission?

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    Asked on April 11, 2018 at 11:48 PM


    I have created a leave request approval sequence for my business which appears to be working correctly however there is just one thing I cannot figure our how to change.

    I have based the sequence off a condition that if there is an edit link in the manager selected received an email to complete the approval via the link and then once approval/denial is completed for the managers section the employee/HR & Payroll with the leave approval status. 

    All seems to be correct however when the approval manager completes the approved/denied submission another email is being sent to the approval manager with the same email saying there is a new submission to view. Is there a way I can stop this second email to the approving manager? Or if I cannot stop it can I amend the second time so it says that the leave approval has been submitted or something similar?

    My form can be viewed here: 

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    Answered on April 12, 2018 at 04:01 AM

    If I understood your concern correctly, you don't want to receive any notification emails again after approval process or at least change the title as "the leave approval has been submitted". If so, both of them can be done. 

    If you don't want to get notification email after approval process:

    1) Simply, remove the approval notification emails and related conditions:

    1523519683Screen Shot 2018-04-12 at 10.51523519693Screen Shot 2018-04-12 at 10.5

    2) You can edit the second notification emails (APPROVED: NOTIFICATION and DENIED: NOTIFICATION) change the title of them as "The leave approval has been submitted" from email settings.

    1523519938Screen Shot 2018-04-12 at 10.5

    If this wasn't a solution, could you please provide us a bit more details about your question so we can assist you better?

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    Answered on April 12, 2018 at 08:29 PM

    Hi Tina

    Thanks for your response. 

    I would like to keep all of the above emails. 

    Its actually the Notification with edit link email is getting triggered twice. We want it to be triggered the first time so the email is sent to the approver however what is happening is the same email is being triggered again when the approver completes the approval/denial of leave. This is the email that I want to stop or at least change to say something else ie. your have submitted leave approval/denial for employee. It would be better to just stop it though to avoid bombarding inboxes with emails.

    I am assuming as there is a trigger for the edit then the form is edited again this triggers the second email?

    Thank you

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    Answered on April 12, 2018 at 11:19 PM

    The email is triggering again since the conditions are triggering as well, for example, let's say I submit your form and select "Vivien Murray" as the manager, the condition is sending the notification with edit link email, the email notification is actually sending when editing the submission, if you only need to send that email when the submission is sent then the easiest way to resolve this will be by turning off the send on edit option for that email: 


    This way even if the condition is triggered when editing the submission the email will not be sent. 

    I hope this helps. 

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    Answered on April 13, 2018 at 02:05 AM

    yes this is perfect - thank you