Email Condition: Autoreply not working

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    tomblackwell4
    Asked on April 12, 2018 at 09:44 AM

    I have set up a condition to auto respond once a certain box is ticked however when testing we are not getting the auto response sent to the email address specified earlier on in the form, is there anything I am doing wrong?

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    John_Benson
    Answered on April 12, 2018 at 11:02 AM

    I cloned your form to test it and I was not able to replicate the issue. Here's a screencast of my test and the email result:

    1523545177autosre.gif

    Please take note that you need to edit the form and select the "YES" option in the "Instrument is now ready to collect" field.

    I also submitted a test submission to your form, please try editing it and follow the instruction above to trigger the email condition. 

    1523545330f2f2a.png