It’s saying my form has reached its quota

  • Npw91
    Asked on April 12, 2018 at 12:45 PM

    Hi there I have just purchased the silver package. And the form is still saying it’s reached it’s limit. Please can this be rectified ASAP. 

    Many thanks,

    nick 

    Page URL: https://form.jotformeu.com/Npw91/Sheffieldcityhall
  • David JotForm Support Manager
    Replied on April 12, 2018 at 1:49 PM

    Your account is in good standing. That form is not available, because you have disabled it. If you need to enable it, simply click on MORE, then on ENABLE:

    1523555332enable Screenshot 10

  • Npw91
    Replied on April 13, 2018 at 12:08 AM
    Hi,
    I have just re enabled it and it is still not working. It’s saying it has reached its quota.
    Please advise. Thanks
    Nick Plummer-Walsh | Principal | Stagecoach Performing Arts, |
    41 Fir Street, Walkley, Sheffield, S6 3TG | Phone: 0114 3211400 - 07415882922 |
    Web: www.stagecoach.co.uk/doncaster | Email:doncaster@stagecoach.co.uk
    ...
  • alinaci
    Replied on April 13, 2018 at 3:07 AM

    Hi,

    When I have checked that form, I was able to display it without problems. Every month, form quotas are normally cleared but in some cases they may get cached.

    This maybe one of those situations.

    Could you verify that you can now display your form properly?

    In case this may happen again in the future you can follow these instructions to clear your form caches.