Why have my submissions turned into gibberish?

  • VillageDirector
    Asked on April 12, 2018 at 1:24 PM

    this is how all my submissions look in my Secondary application submissions box. Any ideas why? They were not like this before. 1523553804Screen Shot 2018 04 12 at 1 Screenshot 10

  • TREVON
    Replied on April 12, 2018 at 2:12 PM

    I have checked on your form and seems you have encrypted your form submissions. You will need to upload the Private key for you to view your form submissions.

    1523556626Screen Shot 2018 04 12 at 21 Screenshot 10

    Kindly follow the detailed guide below on how to manage your encrypted forms.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#How-to-Use-an-Encrypted-Form

    Kindly do let us know if you need further assistance.