Payment not working - PayPal error upon submission

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    CapturedbyKelsey
    Asked on April 12, 2018 at 01:47 PM

     I am having issues with payment.  I have two forms built and paypal configured but when I test our the form click "submit" the paypal screen opens but say "Things don't appear to be working at the moment. Please try again later".  I tried both forms and same issue with both.

    This is one form https://form.jotform.com/81014909628257

    and the other

    https://form.jotform.com/40905440963253

     

    Thanks, 

    Kelsey 

  • Profile Image
    Mike
    Answered on April 12, 2018 at 02:18 PM

    Thank you for contacting us.

    The forms seem to be working properly at the moment. Please kindly re-check them.

    If the issue still persists, please let us know.

  • Profile Image
    CapturedbyKelsey
    Answered on April 12, 2018 at 03:12 PM

    I just double checked both the URL link and test page and I am getting the same error?


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    Mike
    Answered on April 12, 2018 at 04:00 PM

    The PayPal page seems to be fine on my end. What product(s) are you trying to purchase?

    ojxrt.png

  • Profile Image
    CapturedbyKelsey
    Answered on April 13, 2018 at 12:08 AM
    I just double checked them both from the preview screen on jot form as well as the URL links both say on the paypal screen that somethings not working?
    Kelsey Wilson
    www.capturedbykelsey.ca
    www.facebook.com/capturedbykelsey.ca
    ...
  • Profile Image
    CapturedbyKelsey
    Answered on April 13, 2018 at 12:09 AM
    Hm thats strange,
    I tried to purchase a maternity session on the long form and just the required $20 storyboard on the short form.
    Maybe I will try to send it to a different device and see if it works?
    Thanks,
    Kelsey Wilson
    www.capturedbykelsey.ca
    www.facebook.com/capturedbykelsey.ca
    ...
  • Profile Image
    tina
    Answered on April 13, 2018 at 08:19 AM

    As I test your forms, it seems everything works as expected since I was successfully redirected to PayPal's page after submission.

    1523621944test5.gif

    Please let us know if the issue still persists.