Payment not working - PayPal error upon submission

  • CapturedbyKelsey
    Asked on April 12, 2018 at 1:47 PM

     I am having issues with payment.  I have two forms built and paypal configured but when I test our the form click "submit" the paypal screen opens but say "Things don't appear to be working at the moment. Please try again later".  I tried both forms and same issue with both.

    This is one form https://form.jotform.com/81014909628257

    and the other

    https://form.jotform.com/40905440963253

     

    Thanks, 

    Kelsey 

    Jotform Thread 1442858 Screenshot
  • Mike
    Replied on April 12, 2018 at 2:18 PM

    Thank you for contacting us.

    The forms seem to be working properly at the moment. Please kindly re-check them.

    If the issue still persists, please let us know.

  • CapturedbyKelsey
    Replied on April 12, 2018 at 3:12 PM

    I just double checked both the URL link and test page and I am getting the same error?


  • Mike
    Replied on April 12, 2018 at 4:00 PM

    The PayPal page seems to be fine on my end. What product(s) are you trying to purchase?

    ojxrt Screenshot 10

  • CapturedbyKelsey
    Replied on April 13, 2018 at 12:08 AM
    I just double checked them both from the preview screen on jot form as well as the URL links both say on the paypal screen that somethings not working?
    Kelsey Wilson
    www.capturedbykelsey.ca
    www.facebook.com/capturedbykelsey.ca
    ...
  • CapturedbyKelsey
    Replied on April 13, 2018 at 12:09 AM
    Hm thats strange,
    I tried to purchase a maternity session on the long form and just the required $20 storyboard on the short form.
    Maybe I will try to send it to a different device and see if it works?
    Thanks,
    Kelsey Wilson
    www.capturedbykelsey.ca
    www.facebook.com/capturedbykelsey.ca
    ...
  • tina JotForm Developer
    Replied on April 13, 2018 at 8:19 AM

    As I test your forms, it seems everything works as expected since I was successfully redirected to PayPal's page after submission.

    1523621944test5 Screenshot 10

    Please let us know if the issue still persists.