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CapturedbyKelseyAsked on April 12, 2018 at 1:47 PM
I am having issues with payment. I have two forms built and paypal configured but when I test our the form click "submit" the paypal screen opens but say "Things don't appear to be working at the moment. Please try again later". I tried both forms and same issue with both.
This is one form https://form.jotform.com/81014909628257
and the other
https://form.jotform.com/40905440963253
Thanks,
Kelsey
Page URL: https://form.jotform.com/40905440963253 -
MikeReplied on April 12, 2018 at 2:18 PM
Thank you for contacting us.
The forms seem to be working properly at the moment. Please kindly re-check them.
If the issue still persists, please let us know.
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CapturedbyKelseyReplied on April 12, 2018 at 3:12 PM
I just double checked both the URL link and test page and I am getting the same error?
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MikeReplied on April 12, 2018 at 4:00 PM
The PayPal page seems to be fine on my end. What product(s) are you trying to purchase?
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CapturedbyKelseyReplied on April 13, 2018 at 12:08 AMI just double checked them both from the preview screen on jot form as well as the URL links both say on the paypal screen that somethings not working?
Kelsey Wilson
www.capturedbykelsey.ca
www.facebook.com/capturedbykelsey.ca
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CapturedbyKelseyReplied on April 13, 2018 at 12:09 AMHm thats strange,
I tried to purchase a maternity session on the long form and just the required $20 storyboard on the short form.
Maybe I will try to send it to a different device and see if it works?
Thanks,
Kelsey Wilson
www.capturedbykelsey.ca
www.facebook.com/capturedbykelsey.ca
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tina JotForm DeveloperReplied on April 13, 2018 at 8:19 AM
As I test your forms, it seems everything works as expected since I was successfully redirected to PayPal's page after submission.
Please let us know if the issue still persists.