Account: Paypal charge items that were never ordered

  • valerie lindahl
    Asked on April 12, 2018 at 3:03 PM

    I do not authorize any use of paypal I have tried to cancel and even thought that I deleted my account however I am getting emails stating that i am going to be charged for items that were never ordered by me.

  • Richie JotForm Support
    Replied on April 12, 2018 at 4:10 PM

    Can you please give us more information on what items were ordered using your PayPal account?

    As I have checked your email address, I can't seem to find any mail logs coming from use for subscription.

    May we know the sender of the email, so that we can check it out?

    Thank you.

  • valerie lindahl
    Replied on April 13, 2018 at 12:09 AM
    It says transaction I'd 0-OWK35052UX5139355 from Swimsuits For All
    Thankyou
    Sent from my Samsung Galaxy smartphone.
    ...
  • Scott JotForm Developer
    Replied on April 13, 2018 at 8:16 AM

    Hey Valerie,

    I'm struggling to understand what is the connection of the transaction with our service, JotForm?

    The ID you have shared is not related to our subscription logs.

  • NJFallen
    Replied on April 13, 2018 at 9:10 AM

    I suspect she has ordered something using a form and thinks that the Jotform link in the footer is actually a link to the seller!!