Form: when you upload a file the form times out

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    Asked on April 12, 2018 at 04:24 PM

    why does the support button say "contact us" and then brings us to a forum. 24/7 help, but how long do I sit here waiting?? 

    I put my jotform link in my IG profile and when you get to the end to upload a photo, the whole screen X's out. I don't wanna waste people's time filling the whole form out for that to happen to them. 

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    Answered on April 12, 2018 at 05:37 PM

    We are sorry for the inconvenience this may have caused.

    I cloned your form and tested a submission, but I can't seem to replicate the issue.

    May we know what browser you were using when the issue happened?

    Thank you.