Form will not work with Paypal

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    jmlefevre
    Asked on April 12, 2018 at 06:25 PM

    http://graduationbannerscolumbus.com/  The form can be viewed

    is https://form.jotform.com/81016323214139

    For some reason when you click to submit it gives the error message I have uploaded in a screen shot.   We have but SSL on the site but it does not seem to help.

    Thanks for your assistance.


    Jeff  

  • Profile Image
    Jan
    Answered on April 12, 2018 at 08:32 PM

    I did a test submission on your webpage but I was not able to replicate the issue. After hitting the Submit button, I was redirected to the PayPal check out page.

    1523579355submitest1.gif

    Please take note that I did not complete the payment. My test submission will appear in the Incomplete Payments. Here's a guide: How-to-View-Incomplete-Payments.

    If you are still having issues, I recommend you to re-embed the form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: Getting-the-Form-iFrame-Code.

    I also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.