Matrix Dynamique: Font family does not inherit in Outlook

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    apcocoatingsnz
    Asked on April 12, 2018 at 08:16 PM

    Widget Table Displayed in Notification Email

    Hi,

     

    I'm using the widget 'Matrix Dynamique' on a form. When the data in the table is sent via email the font is 'Times New Roman' and not 'Arial' when view in MS Outlook.

    Is there anyway to fix this and prevent Outlook from over-riding the font and defaulting the table data to Times New Roman.

    tried adding code to force is but this  did not work.

     

    1523578479email_issue.png

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    Mike
    Answered on April 12, 2018 at 10:56 PM

    Please try adding the !important declarations to the source of the email template to see if that makes any difference.

    Example:

    <td id="question_22" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#f3f3f3" width="170"><strong><span style="font-family: arial, helvetica, sans-serif !important; font-size: 8pt;">Ordered Items</span></strong></td>

    <td id="value_22" class="valueColumn" style="padding: 5px !important;" bgcolor="#f3f3f3"><span style="font-family: arial, helvetica, sans-serif !important; font-size: 8pt;">{ordered_items_list}</span></td>

    Thank you.

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    gizem
    Answered on April 13, 2018 at 08:53 AM

    I checked your form by cloning it. I can see you applied my colleague's advice. Here is the notification e-mail that I got through Outlook:

    1523623632Screen Shot 2018-04-13 at 3.39

    It seems the problem is resolved. Also, I cleared your form caches. Could you check that is the problem still persists? 

    Let us know how it goes.