Ticket Purchases on website does not work sometimes

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    cccafe
    Asked on April 13, 2018 at 08:37 AM

    I have a form to sell tickets at www.curtaincallcafe.com. Most successfully purchase but more than just a few get some kind of error message or odd image and are unable to purchase.  This is extremely time consuming for me and at the door, I have to have 2 lines.... the 2nd for troublemakers!  (the ones who are unable to purchase).  On the purchaser's end, I wonder if this is a browser issue, a java script issue, or something else.

     

    Please help. Brenda

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    Victoria_K
    Answered on April 13, 2018 at 11:17 AM

    From what I can see on the page you shared, it seems that your form is embedded through the custom iframe, which can be the reason of the issues you reported. Could you try re-embedding the form using it's Iframe code:

    Getting-the-Form-iFrame-Code

    If the issue persists, please let us know.

    Thank you.

  • Profile Image
    Victoria_K
    Answered on April 13, 2018 at 11:21 AM

    I have also tested the form with several browsers and could not replicate any issue with Ticket Purchases widget:

    1523632901screenshotvior3.png