My Forms: I can't click the boxes to select particular forms to edit

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    BreathworksUK
    Asked on April 13, 2018 at 08:40 AM

    Hi further to my query earlier this week, I still can't edit JotForms on my machine as I am unable to select the tick boxes, and so the bar for the selected form, which usually comes up with the 'edit' option, isn't available.  As I hover over each form, the bar still turns grey, as usual.  

    It kind of doesn't matter which form I want to work on, my colleague has been able to do it on their machine.  But it's inconvenient to not be able to work on my own machine on JotForms.

    My computer is working fine in all other respects, and I've tried logging out of JotForms and back in again several times.  Do you have any ideas what might be wrong, and how to fix it?

    Many thanks!

  • Profile Image
    gizem
    Answered on April 13, 2018 at 11:20 AM

    Currently, we do not have any problem to click or edit forms in my forms page. I checked your account and I was able to edit the forms. Could you provide us more details about your device and browser?

    It would be better if you can share screencast/screenshot of the problem you had. By the way, do you see any errors on the console of the browser? These findings can help us to track the origin of the problem.

    How to Post Screenshots to Our Support Forum

    How to get a console report from most common browsers?

    Thank you for your cooperation. We will be waiting for your reply to this thread.