I have a silver account, jotform branding still shows up on a form created by one of my collaborators?

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    IainOSullivan
    Asked on April 13, 2018 at 11:12 AM

    HI,


    The title says it all, "I have a silver account, jotform branding still shows up on a form created by one of my collaborators?"


    Is this correct? Surely someone working under my silver subscriptions should be able to remove the jotform banding?


    Thanks,


    Iain

  • Profile Image
    BDAVID
    Answered on April 13, 2018 at 12:42 PM

    If you are referring to a form created under an account that is added under yours as a "sub-user", please note that the sub-user feature is not meant to "inherit account benefits", this feature is just to share access to your forms with someone else. 

    So, if you want that form to be subject to your account benefits, the owner of the form can transfer ownership to you, example:

    transfer-form-and-data-from-sub-user.png

    Let us know if you have more questions.