I'm not recieving any mails anymore?

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    Mayntzhusen
    Asked on November 03, 2012 at 08:25 AM
  • Profile Image
    moonzkie
    Answered on November 03, 2012 at 08:46 AM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!

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    Mayntzhusen
    Answered on November 03, 2012 at 08:55 AM

    It's only the first form thats the problem, even if i want to send from "Submissions"

     

    This form: http://www.jotformeu.com/?formID=3261347345 have no problem and is configured the same way? (is used here: http://www.hjv.dk/MHV/Info/Sider/forside.aspx) and the same provider used on both forms.

  • Profile Image
    moonzkie
    Answered on November 03, 2012 at 09:03 AM

    Yes, this happens sometimes if a submission was not successfully delivered to your email. You can try to switch it back to the prefered settings first then if it will work then you can try to switch it back to your original settings and see if it will work again. 

    Sorry for the inconvenience.