What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not recieving any mails anymore?

    Asked by Mayntzhusen on November 03, 2012 at 08:25 AM

    But only on this form: http://www.jotformeu.com/?formID=22482845821356

    Others form, from same account are still sending mails?

    Page URL:
    http://www.hjv.dk/MHV/MHD%20%C3%98ST/FRIVST%20MHDE/Uddannelse/Sider/Ku<br/>rsus.aspx

  • Profile Image

    Answered by moonzkie on November 03, 2012 at 08:46 AM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!

  • Profile Image

    Answered by Mayntzhusen on November 03, 2012 at 08:55 AM

    It's only the first form thats the problem, even if i want to send from "Submissions"

     

    This form: http://www.jotformeu.com/?formID=3261347345 have no problem and is configured the same way? (is used here: http://www.hjv.dk/MHV/Info/Sider/forside.aspx) and the same provider used on both forms.

  • Profile Image

    Answered by moonzkie on November 03, 2012 at 09:03 AM

    Yes, this happens sometimes if a submission was not successfully delivered to your email. You can try to switch it back to the prefered settings first then if it will work then you can try to switch it back to your original settings and see if it will work again. 

    Sorry for the inconvenience.