- 88mmooreAsked on April 13, 2018 at 03:29 PM
I have someone that is trying to send me a payment of $100 but it is not posted to my account. She is getting an error message on my website. What could be going wrong?
The email it was sent from is firstname.lastname@example.org
- JotForm SupportBDAVIDAnswered on April 13, 2018 at 04:26 PM
What is the error the user is getting when he attempts to make the payment?
Can you please try providing the user your form's direct link to see if the payment goes through from it: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL
- 88mmooreAnswered on April 13, 2018 at 04:43 PMhttps://form.jotform.com/72869407299171
The customer seen the error, I did not. I don't know what it looks like.
Could the paid card the issue?
- JotForm SupportBDAVIDAnswered on April 13, 2018 at 05:03 PM
Do you know what the error message said? Probably his card does not have enough funds, or it is expired, or the numbers were entered incorrectly. Is that the only user who had the problem?
- 88mmooreAnswered on April 14, 2018 at 08:43 AMShe had $500 on it and she was deposeding $100. She also bought the card
yesterday so it shouldn’t be expired. She is the only one that is having
- 88mmooreAnswered on April 14, 2018 at 11:43 AMThe error message that the person is getting when she's submitting her
payment is "automatic credit card filing is disabled because this form does
not use a secure connection."
- JotForm SupportMike_GAnswered on April 14, 2018 at 02:24 PM
Thank you for providing us the error message.
If I'm understanding it correctly, the issue only happens if the embedded form is submitted. However, the issue does not happen if the form is submitted using its direct link.
Your form is secured by default and the issue might be due to your website or the image files in your website currently loaded via non-secured HTTP connection. An example is the Money Back Guarantee image on your website.
Also, may I also ask that you try embedding your form by following the instructions in this guide
or this guide, please?