Tried to export as a PDF and the TEXT field are all streched and blurry.

  • Profile Image
    BlakePanas
    Asked on April 13, 2018 at 04:45 PM

    I tried to export one of the forms I had created but anywhere I had used a text component was out of focus and unreadable.


    Is it possible to get a PDF copy of my form that generates with the text boxes intact?

  • Profile Image
    jonathan
    Answered on April 13, 2018 at 05:20 PM

    I also test the Create PDF tool on your form. But so far the PDF form version appears to be working properly as of this checking.

    1523654303zzz 2018-04-14 05.17.28.png

    You can get the actual PDF form I tested from here http://take.ms/FoYwG

    Can you tell us the URL of your form that have the issue. I can test again using your form.

    Let us know if issue persist.


  • Profile Image
    BlakePanas
    Answered on April 13, 2018 at 05:23 PM

    https://www.jotform.com/build/80115444884155


    This is the form I'm trying to export. It still did not generate properly after attempting again.

  • Profile Image
    jonathan
    Answered on April 13, 2018 at 05:47 PM

    Thank you for the info. I was able to reproduce now the issue when I test using your form.

    1523655833zzz 2018-04-14 05.42.37.png

    I think the caused of issue was the long TEXT field content on the  1st page of the multi pages form.

    1523655895zzz 2018-04-14 05.42.04.png


    what I suggest you try also to figure our a workaround is :

    1. Clone the form first.

    2. And then remove the one page TEXT field in the form.

    3. Add a new TEXT field with very short content this time.

    4. Try generating again the PDF form version.

    See if the new form generates a proper PDF form version.

    Let us know if issue persist.



  • Profile Image
    BlakePanas
    Answered on April 13, 2018 at 05:50 PM

    That doesn't solve the problem. Why can't a text field (regardless of length) generate on the PDF?

    There is no indication when creating a text field that there is a limit to how long it can be.

  • Profile Image
    jonathan
    Answered on April 13, 2018 at 06:10 PM

    I understand what you meant. Unfortunately it is indeed a glitch in the Create PDF tool.

    I will have to submit a bug ticket report to the next level support so that they can further investigate and fix the problem.

    I am not able to find any alternative/temporarily resolution that will allow you to use create the PDF form version with the longer TEXT field content on multiple page form.

    We will notify you on this thread and in your email once we have fixed the issue.


  • Profile Image
    BlakePanas
    Answered on April 13, 2018 at 06:12 PM

    Thank you!