Unable to drag-and-drop to reorder conditions on my forms

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    Asked on April 13, 2018 at 05:02 PM

    I can click the three positioning bars, but I cannot move the positioning to change the sequence of events. I looked at past posts like https://www.jotform.com/answers/1132410-Cannot-reorder-Conditions-using-drag-and-drop

    This behavior happens on multiple forms.  Here's one example. I want to move the first condition so that it is the second condition, but can't.


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    Answered on April 13, 2018 at 05:25 PM

    I have cleared your forms cache, and now the conditions can be moved by dragging and dropping:


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    Answered on April 13, 2018 at 06:45 PM

    No, I can't.

    How do I clear my forms cache myself?  Are you holding any special keys or just dragging?

    I tried clearing the forms cache through the Account > Settings interface.  I tried making a clone and moving that out of a shared folder. 

    I tried holding CTRL while dragging.

    I tried holding SHIFT while dragging.


    I still cannot relocate.  See this video: http://ahj.max-opp.com/wp-admin/upload.php?item=4360

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    Answered on April 14, 2018 at 04:21 AM

    Thanks, but I can't view the video you shared. It's asking me to login to your WP admin panel.

    There's a high chance this is browser-related since I can move the conditions around on your form and on a random form I opened on my account.

    We're not pressing any keys, it's a straight drag and drop action. Can you kindly try on Chrome Incognito or Firefox Private Window?