- AnthonyGroup1Asked on April 14, 2018 at 09:20 AM
I am being asked to upload a private key, and I am not sure what that means. I recently add encryption to my account, due to information being requested, could that be the reason for the additional request?
- JotForm SupportliyamAnswered on April 14, 2018 at 12:23 PM
Yes. When enabling the encryption feature of a form, the form owner is asked to upload his key or download the key available that comes with the encryption option or retain the previously downloaded JotForm key from another form.
Once the encrypted form's submission is viewed, the submissions page will prompt the viewer to upload the JotForm key in order to view the submissions. Without this, the submissions will not be accessible to the viewer.
You may also check out this guide to know more about form encryption: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
- AnthonyGroup1Answered on April 14, 2018 at 10:35 PM
I checked my download file and I do not have a private key. During setup I said I would use my current key, which was an error, considering this was my initial setup. Can I request a new key?
- JotForm SupportliyamAnswered on April 15, 2018 at 12:59 AM
If you have selected to use your current key, then you should have a JotForm Key from a previous form that you have had the form encrypted. You can upload your previous JotForm key from the other form through the submissions page in order to view your submissions.
Unfortunately, requesting a new key will not be possible as by allowing this it will defeat the purpose of security for form encryption.