What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Zapier Integration: authorization failed

    Asked by guest_23076211144038 on November 03, 2012 at 05:26 PM

    the autorization from zappier to jotform is not working



    This is a re-post of a comment on JotForm is now on Zapier: Send Your Form Data to 100+ Web Services

    JotForm
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    JotForm Support

    Answered by Deygus on November 03, 2012 at 05:27 PM

    Please try removing the integration then adding it again to see if that solves your problem. If not then please let us know so that we can further investigate the issue.

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    Answered by joshy105 on February 13, 2013 at 02:09 PM

    Hi.  I'm having the same issue.  Tried removing and readding, but no luck.  I get a authorization failed: You're not authorized to use (/user/knowledge/forms).

     

    Pleas help!

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    JotForm Support

    Answered by Welvin on February 13, 2013 at 03:45 PM

    @Joshy,

    What particular integration to Zapier do this issue happen? How about clearing your browsers cache and cookies, please try that and to the Integration again.

    Thanks

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    Answered by joshy105 on February 13, 2013 at 10:01 PM

    @Welvin

    This occured when testing the JotForm account in Accounts.  The test brings up this eror message.  Tried clearing all history (cookies, etc.) still no luck.  Same error.  Any thoughts?  Josh

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    JotForm Support

    Answered by Welvin on February 13, 2013 at 11:35 PM

    Hi Josh,

    Try to click "Manage Accounts", a window will appear, choose Jotform and click "X" to delete. Add again your Jotform Account, please be sure to login in Jotform when Authorizing Zapier and make sure that the authorization was sucessfully done (don't close the window while it still loads).

    See if that helps, if not, please try changing your password to Alphanumeric in Jotform and do it again.

     

    Thanks

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    Answered by joshy105 on February 13, 2013 at 11:37 PM
    Hi WelvinTried all that. Deleted several times and pw is already alphanumeric. No luck. Any thoughts?Thanks Josh
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    JotForm Support

    Answered by Welvin on February 13, 2013 at 11:50 PM

    Hi Josh,

    Can you take a screenshot of that error please, that would be very helpful. I have now forwarded this thread to our developers for further investigations. They will let you know on this thread if they up with updates.

    Don't forget the screenshot please.

    Thanks

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    Chief Technology Officer

    Answered by eee on February 14, 2013 at 03:29 AM

    Hi,

    Could you please remove your JotForm account at Zapier and add it again ?

    https://zapier.com/app/settings/authorizations

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    Answered by joshy105 on February 14, 2013 at 04:39 AM

    Hi eee.  Tried that.  Still getting the same error.  Any thoughts?

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    Chief Technology Officer

    Answered by eee on February 14, 2013 at 04:42 AM

    Are you sure about writing right username on Zapier ?

    And please share the error message that you take from Zapier.

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    Answered by joshy105 on February 14, 2013 at 04:45 AM

    Hi eee.  Yes, I've checked and rechecked all info.  Cleared cache, etc.  Replaced and re-added.  Nothing seems to work.

    Get the same error everytime:  authorization failed: You're not authorized to use (/user/knowledge/forms).

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    Chief Technology Officer

    Answered by eee on February 14, 2013 at 04:46 AM

    Your username on Jotform is joshy105. Why are you writing knowledge as your username on Zapier ?

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    Answered by joshy105 on February 14, 2013 at 04:50 AM

    I'm not.  This seems to be the error.  I'm inputing the information correctly.  It sends me to my JotForm account for authorization and this works fine.  The account is registered as joshy105 with Zapier in authorizations.

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    Answered by joshy105 on February 14, 2013 at 04:53 AM

    Given that - is this an issue on Zapier's side?

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    Chief Technology Officer

    Answered by eee on February 14, 2013 at 05:06 AM

    Nope, while adding your JotForm account to Zapier, it will ask you 2 fields, one for account's name (for Zapier to identify your account), one for username (for JotForm API, it has to be your username on JotForm)

    Please be sure about you're writing the write ones.

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    Answered by joshy105 on February 14, 2013 at 05:09 AM

    Hi eee.  Got that.  Yeah, we were adding it correctly, and authorizing properly.  Seems to be filling in other functions.

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    Chief Technology Officer

    Answered by eee on February 14, 2013 at 05:10 AM

    Then it's related with Zapier's side, could you please contact with them ?

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    Answered by joshy105 on February 14, 2013 at 05:11 AM

    Hi eee.  Problem solved.  Another user on our system was editing the information incorrectly simultaneously.  That's why it kept coming up different when I would log in.  Apologies for the confusion.  Thanks for the help!

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    Chief Technology Officer

    Answered by eee on February 14, 2013 at 05:12 AM

    No problem,

    Great to hear that :)

    Kindest Regards.

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    Answered by Debendra  on July 30, 2015 at 02:24 AM

    Hi

     

    Still saying  authorization failed when I entered all the valid credentials of mobyt account. Can you please help me regarding this issues.

     

    Thanks

    Debendra