Why we need to upgrade for multiple email recipients?

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    Asked on April 14, 2018 at 04:07 PM


    All of sudden, I cannot add more than one email recipient of notification of registration. We are a long time non-profit customer and we never use more than 5 forms. We only do 4 events per year and one additional form for our Oratorical Contestants. We are all volunteers, and not all of them are as tech savvy to be able to download registrants etc. So it is important that the organizer of each conference receive notifications, but there are additional volunteers like myself, the District Governor, and the Conference Chair are also copied.

    I am hoping you can undo this setting. To pay $20 per month to add this feature back is not in our budget. 

    Thank you so much for your assistance and understanding.


    Vicki Mains
    Central Ontario Optimist Conference Chair

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    Answered on April 14, 2018 at 04:33 PM

    Unfortunately, an option to add multiple recipients for Notification emails is only available to any of paid users at the moment. There's also a limit of 10 recipients per Notification and 2 for Autoresponders. You need to create a new notification if you wish to send it to more than 10 emails.

    But, as you have mentioned being a non-profit organization, I would like to inform you that we offer a 50% non-profit discount. You can complete a short form and submit your application here:


    Once submitted, we'll review the application and upon approval, you will receive an email with the instructions on how to upgrade your account.

    I do hope that this helps. But, if you have any other questions regarding JotForms, just let us know.