Clearing of hidden field values is not working on the form

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    livro.ca
    Asked on April 14, 2018 at 08:08 PM

    This doesn't seem to work. Data is being posted even when this option is enabled; whether it's on a "clear on being hidden" or "clear on submit" basis. Can you please assist or resolve the issue?

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    Kiran
    Answered on April 15, 2018 at 01:47 AM

    I have cloned your JotForm to my account and sent a test submission to the form. I see that the values in the hidden fields are cleared without any issue after submitting the form. Also, I tried submitting your form and it seems to be working fine. Were you able to fix the issue?

    Could you check once again and let us know if you need any further assistance? We will be happy to assist. 

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    livro.ca
    Answered on April 15, 2018 at 09:23 AM

    The thing with that is that I use "send post data" You can take my word for it; it does post hidden field selected even with the option enabled. Is there some expedited help I can get from your team regarding this?

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    Mike
    Answered on April 15, 2018 at 10:38 AM

    I have tried to check this but I was unable to reproduce the issue with enabled send post data and cleared fields. However, I used a simple form.

    Is this happening in some specific scenario or fields (e.g. widgets)? Can you please provide some example and a link to the form in question?

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    livro.ca
    Answered on April 15, 2018 at 11:14 AM

    Mike, we have the forms integrated deeply. It would be near impossible to reproduce on your end using my forms. However, you're right, it's using a specific widget, Line Radio/Checkbox buttons. These are posting data (via send post data) even when hidden and having the option enabled to clear when hidden (both on submit and on being hidden). 

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    Kevin_G
    Answered on April 15, 2018 at 11:47 AM

     That's the cause of the issue, widgets actually work on a different way compared to basic fields (email, full name and others), due to the difference on the widget's structure they are not compatible with the clear hidden values feature. This will be changed as soon as there is a technical workaround on this (widgets are basically external pages loaded through an iFrame inside the form). 


  • Profile Image
    livro.ca
    Answered on April 15, 2018 at 11:51 AM

    Thanks