Password reset email never received

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    Katherine (Kyo Kotori) LaVergne 
    Asked on April 15, 2018 at 09:12 PM

    It has admittedly been a few weeks since I last checked my jotform, but I have not changed my password at all. So I was surprised when my saved password came back as incorrect. It was even more of a surprise when, after several attempts, I still have yet to receive the password reset email. I have checked all of my folders, including spam, and done a thorough search for anything from jotform. Any help would be greatly appreciated.


    Kat LaVergne

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    tina
    Answered on April 16, 2018 at 04:26 AM

    This issue has probably encountered because of your registered email address has not been verified yet. I have just verified your account email address, could you please try to reset your password again?

    How to reset the password

    Let us know if the issue still persists.

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    Melisah 
    Answered on April 16, 2018 at 04:59 AM

    Hi Tina,

    I have tried to reset my password and did not receive any email. Could you assist me to check my account please? I am not sure if it was verified earlier. 

    Thank you in advance.