What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Charged for Jotform Premium in error

    Asked by rateyournandos on November 04, 2012 at 10:45 AM
    Please can you issue me a refund for the charge I have just been given as detailed under your 30 day money-back guarantee. The subscription is no longer needed and was only kept activated in error. My username is Rateyournandos and email address is marcjoss100@hotmail.com.
    Kind regards,
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    Answered by moonzkie on November 04, 2012 at 11:12 AM


    I have forwarded your inquiry to Paypal Refund queue, please expect the refund within 10 days.

    Thank you.

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    Answered by rateyournandos on November 15, 2012 at 04:48 AM

    Hi JotForm Support. We are still yet to receive the refund. Please could you check it out! Thank you, Marc Rateyournandos.com

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    JotForm Support

    Answered by Welvin on November 15, 2012 at 05:11 AM

    We apologize for the inconveniences. Your request is still on our queue. I will forward this to our level 2 support for attention.

    Thank you

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    JotForm Founder

    Answered by aytekin on November 16, 2012 at 09:19 AM

    Refund is all set. But your account is over quota on upload space. Unless you delete those uploads it will be disabled.