Charged for Jotform Premium in error

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    Asked on November 04, 2012 at 10:45 AM
    Please can you issue me a refund for the charge I have just been given as detailed under your 30 day money-back guarantee. The subscription is no longer needed and was only kept activated in error. My username is Rateyournandos and email address is
    Kind regards,
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    Answered on November 04, 2012 at 11:12 AM


    I have forwarded your inquiry to Paypal Refund queue, please expect the refund within 10 days.

    Thank you.

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    Answered on November 15, 2012 at 04:48 AM

    Hi JotForm Support. We are still yet to receive the refund. Please could you check it out! Thank you, Marc

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    Answered on November 15, 2012 at 05:11 AM

    We apologize for the inconveniences. Your request is still on our queue. I will forward this to our level 2 support for attention.

    Thank you

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    Answered on November 16, 2012 at 09:19 AM

    Refund is all set. But your account is over quota on upload space. Unless you delete those uploads it will be disabled.