Autoresponse emails not sending

  • NHSConfed
    Asked on April 16, 2018 at 6:16 AM

    I think I must have added some wrong details in the email section, as the autoresponses aren't working? 

    Page URL: https://form.jotform.com/NHSConfed/sustainable-health-and-care-awards
  • amy
    Replied on April 16, 2018 at 8:52 AM

    It doesn't seem any wrong setting in your autoresponder settings. I have just sent a test submission (please ignore it) and received 12 autoresponder emails.

    1523882857Screen Shot 2018 04 16 at 15 Screenshot 10

    You can send different autoresponders and notifications based on a user's answer. Please check out the "Change Email Recipient" condition. Here are further details: Smart Forms Using Conditional Logic

    Let us know if you have any further questions.

  • NHSConfed
    Replied on April 16, 2018 at 9:07 AM

    Thanks, can I ask how long it took for you to receive the response please? 


  • Scott JotForm Developer
    Replied on April 16, 2018 at 10:12 AM

    I've consulted this with my colleague Amy, and she said that the responses were immediate.

    Let us know if you have any other questions.