Changing the Sender email address on autoresponder forms

I have gone to the advanced section for my autoresponder forms and added an email address through the verification process.  That email address was added and I selected it as the sender.  However, the settings still show JotForm as the sender and the emails I receive still show JotForm as the sender.  How can I change this?

Jim Campbell

Here are the guides that will help you doing so: 

https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

Please make sure to be saving the changes. 

If the problem persists, kindly provide us the form where this happens, we will further investigate it. 

Thanks.