How to change notification recipients

  • IConsultingGroup
    Asked on April 16, 2018 at 9:15 AM

    I changed the notification recipients from marketing@i-cg.com to Marketing@ICG-Academy.com, but I can't receive any notification from your system. Please help! 

    Jotform Thread 1445706 Screenshot
  • IConsultingGroup
    Replied on April 16, 2018 at 9:24 AM

    Same issue happened responder, please help ASAP as the survey will launch in 4 hours.

    1523885005Jotform Issue 2 Screenshot 10

  • BJoanna
    Replied on April 16, 2018 at 10:38 AM

    I assume that you rested the Email Notification and the Autoresponder email using "Test Email" button. Please note that this will always send an email to the email address of your account. 

    To properly test your new recipient email address you have to make an actual submission on your live form.

    How to Find and Change the Email Address Used for Notification Email?